Mac Support

Mac Support

Computer Troubleshooters offers Mac support in the Melbourne area. We specialise in personal on-site Apple Macintosh support and can help improve the performance of your Mac. Personalised training and other solutions can be arranged to fix your problems and improve your work flow.

If you need any system repairs or just want better performance from your Mac, call us now.

§ Fast Response

§ On-Site support

§ Reliable friendly service

§ Flexible hours of business

§ Personalised training

§ Lost files

§ Memory and Hard drive upgrades

§ Find missing iTunes library

§ Recover unreplaceable photos

§ Network support and setup

§ Mac OS Server set up and maintenance

§ Printer troubleshooting

§ Wireless networks

§ Slow computers like new again

§ Purchasing help and advice

§ Everything audio from beginner to Pro

§ Workflow and organisation

§ Creative and media professional friendly

§ Backup and storage advice

§ Industry Experience

§ Mac OS X and other software installation and setup

§ iPhone integration

§ Email support and integration

Apple Mac Support

Onsite support

We come and visit you at your home.

This is best if the problem is network, Internet or peripheral related and therefore best dealt with in-situ. You want a quick turnaround, or a set time appointment with a technician. The problem is not obviously a hardware problem.

Carry In

You bring the computer to our Melbourne Office.

This is best if the problem is obviously hardware related, and you are able to drop the computer off. The labour costs may be lower than onsite, but the overall turnaround time may be longer.

Remote

We connect to your computer over the internet.

This is done while talking to you on the phone. This is best for more minor problems with specific applications or if you are outside our service area. You need a working broadband Internet connection for remote support.

Backup Solutions

Many people consider backup vital in a business context, and neglect their home computers.

The reality of the way many people use their computers to store digital photography, home movies, important personal documents and records, is that backup at home is vital.

Without adequate backup, anything from theft to fire, or even a simple hard drive failure could result in the loss of years of precious memories.

Whilst sometimes data recovery can be effective it is often expensive and by no means guaranteed.

Our technicians will asses your personal requirements and suggest a tailored back up plan which is simple reliable and affordable.

Need some training?

One-on-One tuition

Are you new to the Mac?

Struggling with new software?

Want to get more out of your Mac?

Most people find one-on-one tuition more effective than classroom environments.

We can cover exactly what you want and go at the pace you want, as you are not tied to set course material.

For more information please contact us

Is your Mac not doing what you want it to?

Give it a new lease on life.

We find at times people come to us looking for advice on buying a new machine when they do not need to.

Often when machines are performing poorly some maintenance, a RAM upgrade or new software will allow them to function more efficiently. This can result in an extension on their life, and only for a fraction of the price of buying a new machine.

Lost your files?

Getting your valuable data back!

Data recovery can mean a range of things.

It could be anything from not being able to find an important file, your email going missing or a whole file system or hard drive failure.

If you are reading this website from the computer that is missing data please write down our phone number 1300 55 99 48, shut the machine down immediately and call us.

The more you use a computer that may have lost data the smaller the likelihood of our being able to recover that data.

Data Recovery is generally best handled offsite at the work shop

Our technicians will assess your situation, and decide which course of action has the best chance of recovering your data. Unfortunately it’s not possible to guarantee that your data is recoverable.

If the data loss is due to a faulty hard drive we can replace your hard drive and get your machine up and running quickly while we work on recovering your data.

We can also help you implement an effective backup plan to help reduce the risk of data loss in the future.

Network, Internet
or email problems?

Get help with Reliability, Performance & Security.

Internet & Networking is essential to your computing experience.

Common frustrations include:

· Slow or interrupted Network

· Trouble sharing files between computers

· Trouble printing

· Emails receiving but not sending

· You can only access certain websites

Network security is vital with a lot of sensitive information being stored on your computer systems.

We find a large majority of wireless networks are either unsecured or inadequately secured. This potentially leaves you vulnerable to excess download fees, poor performance or even illegal activity.